Thursday, May 16, 2024 - 12:00 p.m.
Topic: Meeting and Exceeding Industry Benchmarks: Kern Medical's Prior Authorization Triumph

For decades, the U.S. healthcare industry has struggled to deliver high-quality patient outcomes at costs as low as those of other developed countries. Much of the U.S. healthcare industry’s cost burden stems from administrative expenses, and prior authorization management sits at the top of the list of avoidable costs. Beyond cost, prior authorization and referral management are the largest sources of revenue cycle complexity and frustration for most healthcare organizations.

In this session led by Kern Medical’s Edward Din and Amber Teves, learn how your organization’s prior authorization workflows and processes directly impact your ability to meet and exceed industry best practices and internal benchmarks. The duo, alongside Dr. Steve Kim, CEO and Co-founder of Valer, will share how to tactically streamline the prior authorization process with automation, considerations for effective ongoing measurement, and how to empower staff with tools that boost efficiency and decrease administrative burden.

 Learning Objectives:

  1. How to tactically streamline prior authorizations
  2. Ways to achieve and measure operational excellence
  3. How to optimize staffing & reduce administrative burdens through technology

 Recorded Webinar

Thursday, April 18, 2024 - 12:00 pm
Topic: How Lehigh Valley Health Network and Others are Increasing Revenue while Addressing Patient Affordability

Lehigh Valley Health Network and providers across the country are changing the way they think about post-insurance patient collections.
Affordability is now the leading cause of declining out-of-pocket collections. The shift in financial burden to the patient has changed payment behavior and has resulted in a third of people avoiding care all together. Consequently, provider revenue and patient health are negatively affected.
In this webinar, you'll learn how to increase out-of-pocket collections 40-60 percent while generating one of the highest patient satisfaction scores in the country.


  1. Explore the root causes of patient payment affordability, and how changing patient payment behavior can improve the financial strength of providers.
  2.  Learn how to enhance the patient's financial experience while reversing their tendency to avoid care due to financial worries. 
  3.  Strengthen your brand and become a destination of choice for members of your community.

Recorded Webinar

Thursday, March 21, 2024 - 12:00 pm

Topic: Patient Access and How AI Applications Can be Successfully Integrated
Description: This is an educational program for Patient Access and related departments. In this program we will cover: 

  • AI applications and a non-technical definition of each one
    • Speech AI
      • Natural Language Processing
      • Automatic Speech Recognition
    • AI Vision
    • Conversational AI
    • Decision trees and Robotics Process Automation
  • Patient Access functions that do and do not lend themselves to AI
  • Examples of the many uses of AI in Patient Access
  • Working with Information Management to implement AI solutions
  • AI vendors and what to look for when selecting a product
Recorded Webinar

Thursday, February 15, 2024 - 12:00 pm
Topic: CAHAM 101
Have you ever wondered about the CAHAM secret? It’s YOU! Join us for a CAHAM 101 webinar to learn more about our organization. This is an opportunity to meet the board of directors and the committee chairs. Learn about the various opportunities to get involved while enhancing your career and personal goals. We are committed to patient access education. We welcome you and look forward to your participation!

Board Members
President - Terry Closson
Vice President - AC James
Secretary - Lena Watts
Treasurer - Lynn Otani

Committee Chairs
Membership - Sandra Thomas
Education - AC James
Local Programs/Certification - Lynn Otani
Technology - Nino Pongos and Lena Watts
Social Media - Rose Cobery
Webinars - Julie Haluska

Recorded Webinar

Thursday, October 19, 2023 - 12:00 pm
Topic: Horsepower Without the Horse:  Speeding and Simplifying Prior Authorizations

Join CAHAM for a discussion focusing on the important role technology can play today in automating prior authorizations and referral management.   

Thursday, April 21, 2022 - 12:00 pm
Topic: Social Determinates of Health
Description: Payor and healthcare providers are placing significant attention towards SDoH to improve healthcare quality and reduce costs. Join Leigh Poland in this educational session to learn how your facility can improve the quality of healthcare with reduced expenditure by understanding concepts of SDoH and steps that can improve the SDoH capture.

Recorded Webinar

Thursday, February 24, 2022 - 12:00 pm
Topic: Career Development: Basic Excel
Description: This session is designed for those who are either new to or have limited experience with Excel.  This session will review navigating Excel, basic formatting, and how to create basic formulas.

January 20, 2022 - 12:00 pm
Description: It all begins with the Access Management Professional. True front-line workers. Medarcus', Varna Kadambari, has a unique vantage point from her position as CEO and has delved into the master patient index of several different healthcare facilities. She shares lessons learned and NAHAM-approved best practices to improve the patient experience starting at the beginning of their journey through the healthcare system. This presentation is a compilation of wisdom gleaned from her years of MPI work, and it is her mission to assist the AM Specialists who deserve regular training, tools, and feedback to equip them in this crucial front-line role properly. 

September 23, 2021 - 12:00 p.m.
Topic:  A Patient Access Approach to Denials Management
Description: Denials are up 23% since 2016, averaging 11.1% of total claims submitted.  Registration/eligibility, authorization, and services not covered account for approximately 50% of all denied claims.  In this webinar, we provide actionable insight into determining the root cause of a denial and how to resolve the denial through process improvement.
Speaker: Debbie Binczewski, President, Uprise Consulting Group, Inc.

 Recorded Webinar

April 22, 2021 - 12:00 pm
Topic: Drilling Down of Prior Authorizations
Steve Kim, MD of Voluware Co-founder
Vivian Perez, Clinical Authorizations Supervisor for Patient Access Services at Keck Hospital of USC

Description: Today's highly fragmented and manual prior authorization workflows are a continuous source of frustration for patient access teams.  This webinar learning objectives include:

  • Identifying prior authorization workflow challenges, especially in CA’s delegated risk environment
  • Understanding key steps involved with prior authorization workflows as a framework for improvement
  • Identifying strategies for authorization process workflow improvement
  • Understanding the role and capabilities of technology

Recorded Webinar

March 25, 2021 - 12:00 pm
Topic: Adjust Your Sails and Create Your Own Calm
Description: In a year filled with external events and stresses beyond anyone’s control, Centauri’s Human Capital Management Team focused on providing employees with the essential support to weather the perfect storm and develop skills to adapt amidst a world that felt out of control. Centauri has focused on conscious communication, flexibility and cultivating mindfulness to ensure employees felt heard, understood and empowered.

February 18, 2021 - 12:00 pm
Topic: Virtual Patient Experience Panel Discussion
Description: Join us for a panel discussion featuring:

  • Michelle Fox, NAHAM Board President, Director Revenue Operations Patient Access at Health First, Inc.
  • Valerie Barckhoff, Principal at Windham Brannon
  • Clint Jones, VP Business Development, AccuReg
These revenue cycle experts will discuss how COVID-19 has accelerated patient demand for digital access to healthcare and how that engagement makes patients your new registrars. They’ll explore ways you can respond to consumer demands with a digital patient engagement experience that satisfies patients while increasing net revenue.

November 6, 2020 at 12:00pmTopic: Patient Access and the Impact of COVID19
Description: Join Centarui Health Solutions, Larry Roberts Vice President of Technology, as he moderates the CAHAM webinar hospital panel discussion with Gerilynn Sevenikar, Vice President Revenue Cycle, Sharp Healthcare, Rewa Cooper, IDS Administrative Director of Patient Access, PIH and Kathy Jankowski, Executive Director of Finance, Methodist Hospital of Southern California. The panel discussion will cover how patient access has adapted to COVID’s impact and lessons learned.

October 28, 2020 at 9:00 am
Topic: Beyond the Food Pantry – A Multifaceted Look at Social Determinants of Health
Presenter: Shanna Hanson, FHFMA, ACB , Manager of Business Knowledge - Centauri
Description: The landscape of healthcare has changed as the main causes of death and morbidity have changed. Social and economic factors have the largest impact on health status and outcomes – almost as much as health behaviors, clinical care and physical environment combined! This webinar will introduce you to numerous initiatives which are underway and go beyond the food pantry to address the socioeconomic challenges.