July 22, 2021 - 12:00 pm
Enhanced Collection Techniques for Providers Facing Covid Challenges
Presenters: Wendy Kukla, Director of Training and Quality Assurance, Hollis Cobb Associates
Description: Collecting money from patients in a Covid world presents unprecedented challenges to health system staff from the front end to the back end of the revenue cycle. Job losses, pay cuts and remote work environments have resulted in patients struggling to pay their portions. Yet hospitals still need to collect those deductibles, co-pays and other patient liabilities in order to keep the doors open. Wendy Kukla, Director of Training and Quality Assurance at Hollis Cobb Associates, will explain some techniques for compassionate collections that have proved successful at Hollis Cobb for maintaining a revenue stream for hospitals while still keeping the patient experience a positive one. 

Registration Link


April 7, 2020 - 10:00 am
Topic: Work-From-Home Solutions for Healthcare Employees in Response to COVID-19
Presenters: Scott Overholt, Vyne Medical
                    Lynn Hildreth, Moffitt Cancer Center

May 21, 2020 - 12:00 pm
Topic: Financial Clearance & Consumerism in a "New Normal"
Presenter: and Ac James, Cerner Corporation
Recorded Video Recording - Powerpoint Slides

August 20, 2020 - 12:00 pm
Topic: What to Expect from your Eligibility & Enrollment Services Vendor During COVID and Beyond
Presenter: Centauri Health Solutions
Description: With an uptick in uninsured patients due to current events, hospitals and health systems are experiencing significant challenges. Getting reimbursed for the care you are providing is more important now than ever. Using an Enrollment and Eligibility vendor could significantly impact your bottom line—but how do you know what programs are best for your facility, what criteria you should use when choosing a vendor, and once you choose, how do you gauge their performance? Join this webinar for in an in-depth look at the Enrollment & Eligibility process and to learn how working with the right vendor can help you achieve optimal results during the pandemic and beyond.

September 17, 2020 - 12:00 pm
Topic: Leadership Magic "Essentials that Drive Employee Satisfaction and Retention
Presenter: Jeff Johnson, Hawes Group
Description: This course is designed to help everyone...from the most skilled to the beginning manager and even a basic employee focus on the steps that will allow them to excel at leadership in their professional and personal lives while driving employee satisfaction and retention.

October 15, 2020 - 12:00 pm
Topic: Pricing Transparency and Touchless Intake: Empowering Patients; Delivering Opportunity to Providers
Presenters: Change Healthcare

Natalie Lawrence, Director, Business Development, Connected Consumer Health
Description: Biological and regulatory issues have converged in 2020, creating action items for providers, particularly those in the patient access function.  The CMS price transparency rule goes into effect January 1 and the impact of COVID-19 is ongoing, driving providers to look at new patient intake processes to help prevent contagious disease spread.  But rather than approaching these issues as compliance burdens, providers can use these events as an opportunity.  During this session, we'll review the CMS price transparency rule and what it means to your organization...and how you can leverage it to your benefit.  We'll also look at how providers nationwide are implementing touchless processes and how technology can help enable touchless patient intake while helping your organization acquire new patients.

October 28, 2020 at 9:00 am
Topic: Beyond the Food Pantry – A Multifaceted Look at Social Determinants of Health
Presenter: Shanna Hanson, FHFMA, ACB , Manager of Business Knowledge - Centauri
Description: The landscape of healthcare has changed as the main causes of death and morbidity have changed. Social and economic factors have the largest impact on health status and outcomes – almost as much as health behaviors, clinical care and physical environment combined! This webinar will introduce you to numerous initiatives which are underway and go beyond the food pantry to address the socioeconomic challenges. 

November 6, 2020 at 12:00pm

Topic: Patient Access and the Impact of COVID19
Description: Join Centarui Health Solutions, Larry Roberts Vice President of Technology, as he moderates the CAHAM webinar hospital panel discussion with Gerilynn Sevenikar, Vice President Revenue Cycle, Sharp Healthcare, Rewa Cooper, IDS Administrative Director of Patient Access, PIH and Kathy Jankowski, Executive Director of Finance, Methodist Hospital of Southern California. The panel discussion will cover how patient access has adapted to COVID’s impact and lessons learned.

February 18, 2021 - 12:00 pm
Topic: Virtual Patient Experience Panel Discussion
Description: Join us for a panel discussion featuring:

  • Michelle Fox, NAHAM Board President, Director Revenue Operations Patient Access at Health First, Inc.
  • Valerie Barckhoff, Principal at Windham Brannon
  • Clint Jones, VP Business Development, AccuReg
These revenue cycle experts will discuss how COVID-19 has accelerated patient demand for digital access to healthcare and how that engagement makes patients your new registrars. They’ll explore ways you can respond to consumer demands with a digital patient engagement experience that satisfies patients while increasing net revenue.

March 25, 2021 - 12:00 pm
Topic: Adjust Your Sails and Create Your Own Calm
Description: In a year filled with external events and stresses beyond anyone’s control, Centauri’s Human Capital Management Team focused on providing employees with the essential support to weather the perfect storm and develop skills to adapt amidst a world that felt out of control. Centauri has focused on conscious communication, flexibility and cultivating mindfulness to ensure employees felt heard, understood and empowered.

April 22, 2021 - 12:00 pm
Topic: Drilling Down of Prior Authorizations
Steve Kim, MD of Voluware Co-founder
Vivian Perez, Clinical Authorizations Supervisor for Patient Access Services at Keck Hospital of USC

Description: Today's highly fragmented and manual prior authorization workflows are a continuous source of frustration for patient access teams.  This webinar learning objectives include:

  • Identifying prior authorization workflow challenges, especially in CA’s delegated risk environment
  • Understanding key steps involved with prior authorization workflows as a framework for improvement
  • Identifying strategies for authorization process workflow improvement
  • Understanding the role and capabilities of technology

Recorded Webinar