Thursday, February 15, 2024 - 12:00 pm
Topic Title: CAHAM 101

Have you ever wondered about the CAHAM secret? It’s YOU! Join us for a CAHAM 101 webinar to learn more about our organization. This is an opportunity to meet the board of directors and the committee chairs. Learn about the various opportunities to get involved while enhancing your career and personal goals. We are committed to patient access education. We welcome you and look forward to your participation!

Board of Governors
President - Terry Closson
Vice President - AC James
Secretary - Lena Watts
Treasurer - Lynn Otani

Committee Chairs
Membership - Sandra Thomas
Education - AC James
Local Programs/Certification - Lynn Otani
Technology - Nino Pongos and Lena Watts
Social Media - Rose Cobery
Webinars - Julie Haluska

Recorded Webinar

Thursday, October 19, 2023 - 12:00 pm
Topic Title: Horsepower Without the Horse:  Speeding and Simplifying Prior Authorizations

Join CAHAM for a discussion focusing on the important role technology can play today in automating prior authorizations and referral management.   

Thursday, July 20, 2023 - 12:00 pm
Topic Title: How to successfully use RPA & AI to Manage Denials and Appeals

The current healthcare landscape is a great time to consider introducing or expanding use of AI and RPA within the revenue cycle. 
Consumers are on board with these types of changes due to the COVID 19 acceleration from a technology perspective, and executive teams are on board with it due to staffing challenges that are impacting organizations across the country.   The desire to do more or the same with less staff has shifted from a want to a need.  A way to introduce that into the revenue cycle is to introduce RPA, AI, and the often overlooked, rules-based automation.
 We will define the terms below and then cover their pros, cons and use cases:
  • Robotic Process Automation (RPA)
  • Artificial Intelligence (AI)
  • Rules Based Automation (RBA)
Then we will dive into what it takes to put together a successful program for implementing AI & RPA.  We will cover SMART goals, and understanding and defining the end-game, team-building strategies, asking the right questions, focusing on value and continuing to push value, and quality at the conclusion of the project.

Recorded Webinar

Thursday, May 18, 2023 - 12:00 pm
Topic Title: Making the connection... first patient contact
  • It starts with you!
  • How to better engage and gain understanding during the initial interaction
  • The power of word choice
  • Explore communicating with compassion
The presentation aims to look at oneself to identify personal values and ethics and how they relate to being the best professional. Also, it will explore the importance of self-care and how to enhance communication style for better outcomes for all involved.

Recorded Webinar

Thursday, April 27, 2023 - 12:00 pm

Topic Title: Intermediate Excel Skills Training
Description:  In this session, you will build a solid layer of more advanced skills so you can manage large datasets and create meaningful reports. The following key techniques will be covered in this intermediate Excel training.
  • Basic pivot tables
  • V lookups 
  • Sum, count, and text functions 
  • Concatenations 
Recorded Webinar

Thursday, March 16, 2023 - 12:00 pm

Topic Title: The Patient Affordability Conundrum
Description:  We will provide information to assist participants in completing the Certified Healthcare Access Associate (CHAA) and/or the Certified Healthcare Access Manager (CHAM) certification in 2023.

Healthcare affordability is not a new topic, but the situation worsens as a significant percentage of the cost of care falls on the patient. This shift in the financial burden is changing patient payment behavior and potentially leading to the avoidance of care. Both negatively impact the revenues for health systems and care providers while diminishing the overall patient experience. AblePay is the next generation of patient financial engagement. Their solution is simultaneously improving the economic landscape for providers and patients while providing a better patient experience.

Recorded Webinar

Thursday, February 23, 2023 - 12:00 pm

Topic Title: Overview of CHAA and CHAM Certification Process 
Description:  We will provide information to assist participants in completing the Certified Healthcare Access Associate (CHAA) and/or the Certified Healthcare Access Manager (CHAM) certification in 2023.

Recorded Webinar

Thursday, January 20, 2023 - 12:00 pm
Topic Title: Automating benefit investigation, prior authorization and claims/appeal support phone calls
Description:  We will discuss conversational AI digital assistant, Eva.  We are automating benefit investigation, prior authorization, and claims/appeal support phone calls to payers for HUBs, Pharma, Health Systems, RCM companies, and others.
Link to Eva in action:

Recorded Webinar

Thursday, August 25, 2022 - 12:00 pm
Topic Title: Patient Assistance: A $30B Access Opportunity
Description:  Patients face nearly $400B in out-of-pocket costs annually, and many vulnerable patients consider forgoing treatment that they cannot afford. Hospitals and health systems are challenged to ensure patients have sufficient coverage for treatment while compassionately serving their communities. Fortunately, philanthropic medical financial aid programs offer $30B in annual funding through patient assistance and health equity programs. Join this session to explore best practices and learn more about mitigating these barriers to care.

Recorded Webinar

Thursday, May 19, 2022 - 12:00 pm
Topic Title: Check-up on AB1020
Description:  Are you in compliance with AB1020? It has been 6 months since AB1020 has been in effect.
Recorded Webinar

Thursday, April 21, 2022 - 12:00 pm
Topic Title: Social Determinates of Health
Description: Payor and healthcare providers are placing significant attention towards SDoH to improve healthcare quality and reduce costs. Join Leigh Poland in this educational session to learn how your facility can improve the quality of healthcare with reduced expenditure by understanding concepts of SDoH and steps that can improve the SDoH capture.

Recorded Webinar

Thursday, February 24, 2022 - 12:00 pm
Topic Title: Career Development: Basic Excel
Description: This session is designed for those who are either new to or have limited experience with Excel.  This session will review navigating Excel, basic formatting, and how to create basic formulas.

January 20, 2022 - 12:00 pm
Description: It all begins with the Access Management Professional. True front-line workers. Medarcus', Varna Kadambari, has a unique vantage point from her position as CEO and has delved into the master patient index of several different healthcare facilities. She shares lessons learned and NAHAM-approved best practices to improve the patient experience starting at the beginning of their journey through the healthcare system. This presentation is a compilation of wisdom gleaned from her years of MPI work, and it is her mission to assist the AM Specialists who deserve regular training, tools, and feedback to equip them in this crucial front-line role properly. 

September 23, 2021 - 12:00 p.m.
Topic Title:  A Patient Access Approach to Denials Management
Description: Denials are up 23% since 2016, averaging 11.1% of total claims submitted.  Registration/eligibility, authorization, and services not covered account for approximately 50% of all denied claims.  In this webinar, we provide actionable insight into determining the root cause of a denial and how to resolve the denial through process improvement.
Speaker: Debbie Binczewski, President, Uprise Consulting Group, Inc.

 Recorded Webinar

April 22, 2021 - 12:00 pm
Topic: Drilling Down of Prior Authorizations
Steve Kim, MD of Voluware Co-founder
Vivian Perez, Clinical Authorizations Supervisor for Patient Access Services at Keck Hospital of USC

Description: Today's highly fragmented and manual prior authorization workflows are a continuous source of frustration for patient access teams.  This webinar learning objectives include:

  • Identifying prior authorization workflow challenges, especially in CA’s delegated risk environment
  • Understanding key steps involved with prior authorization workflows as a framework for improvement
  • Identifying strategies for authorization process workflow improvement
  • Understanding the role and capabilities of technology

Recorded Webinar

March 25, 2021 - 12:00 pm
Topic: Adjust Your Sails and Create Your Own Calm
Description: In a year filled with external events and stresses beyond anyone’s control, Centauri’s Human Capital Management Team focused on providing employees with the essential support to weather the perfect storm and develop skills to adapt amidst a world that felt out of control. Centauri has focused on conscious communication, flexibility and cultivating mindfulness to ensure employees felt heard, understood and empowered.

February 18, 2021 - 12:00 pm
Topic: Virtual Patient Experience Panel Discussion
Description: Join us for a panel discussion featuring:

  • Michelle Fox, NAHAM Board President, Director Revenue Operations Patient Access at Health First, Inc.
  • Valerie Barckhoff, Principal at Windham Brannon
  • Clint Jones, VP Business Development, AccuReg
These revenue cycle experts will discuss how COVID-19 has accelerated patient demand for digital access to healthcare and how that engagement makes patients your new registrars. They’ll explore ways you can respond to consumer demands with a digital patient engagement experience that satisfies patients while increasing net revenue.

November 6, 2020 at 12:00pmTopic: Patient Access and the Impact of COVID19
Description: Join Centarui Health Solutions, Larry Roberts Vice President of Technology, as he moderates the CAHAM webinar hospital panel discussion with Gerilynn Sevenikar, Vice President Revenue Cycle, Sharp Healthcare, Rewa Cooper, IDS Administrative Director of Patient Access, PIH and Kathy Jankowski, Executive Director of Finance, Methodist Hospital of Southern California. The panel discussion will cover how patient access has adapted to COVID’s impact and lessons learned.

October 28, 2020 at 9:00 am
Topic: Beyond the Food Pantry – A Multifaceted Look at Social Determinants of Health
Presenter: Shanna Hanson, FHFMA, ACB , Manager of Business Knowledge - Centauri
Description: The landscape of healthcare has changed as the main causes of death and morbidity have changed. Social and economic factors have the largest impact on health status and outcomes – almost as much as health behaviors, clinical care and physical environment combined! This webinar will introduce you to numerous initiatives which are underway and go beyond the food pantry to address the socioeconomic challenges.