|January 20, 2022 - 12:00 pm|
BEST PRACTICES: PATIENT INTERACTIONS DURING REGISTRATION
It all begins with the Access Management Professional. True front-line workers. Medarcus', Varna Kadambari, has a unique vantage point from her position as CEO and has delved into the master patient index of several different healthcare facilities. She shares lessons learned and NAHAM-approved best practices to improve the patient experience starting at the beginning of their journey through the healthcare system. This presentation is a compilation of wisdom gleaned from her years of MPI work, and it is her mission to assist the AM Specialists who deserve regular training, tools, and feedback to equip them in this crucial front-line role properly.
· MPI DATA INTEGRITY
· CONSEQUENCES OF DUPLICATE MRNs
· HOW TO IMPROVE DATA with
o Data Governance
o Conversational Techniques
o Cross checks
o Avoiding "data fatigue"
o and more
Thursday, September 23, 2021 - 12:00 p.m.
Topic Title: A Patient Access Approach to Denials Management
Description: Denials are up 23% since 2016, averaging 11.1% of total claims submitted. Registration/eligibility, authorization, and services not covered account for approximately 50% of all denied claims. In this webinar, we provide actionable insight into determining the root cause of a denial and how to resolve the denial through process improvement.
Speaker: Debbie Binczewski, President, Uprise Consulting Group, Inc.
- Video -
April 22, 2021 - 12:00 pm
Topic: Drilling Down of Prior Authorizations
Steve Kim, MD of Voluware Co-founder
Vivian Perez, Clinical Authorizations Supervisor for Patient Access Services at Keck Hospital of USC
Description: Today's highly fragmented and manual prior authorization workflows are a continuous source of frustration for patient access teams. This webinar learning objectives include:
- Identifying prior authorization workflow challenges, especially in CA’s delegated risk environment
- Understanding key steps involved with prior authorization workflows as a framework for improvement
- Identifying strategies for authorization process workflow improvement
- Understanding the role and capabilities of technology
March 25, 2021 - 12:00 pm
Topic: Adjust Your Sails and Create Your Own Calm
Description: In a year filled with external events and stresses beyond anyone’s control, Centauri’s Human Capital Management Team focused on providing employees with the essential support to weather the perfect storm and develop skills to adapt amidst a world that felt out of control. Centauri has focused on conscious communication, flexibility and cultivating mindfulness to ensure employees felt heard, understood and empowered.
February 18, 2021 - 12:00 pm
Topic: Virtual Patient Experience Panel Discussion
Description: Join us for a panel discussion featuring:
November 6, 2020 at 12:00pmTopic: Patient Access and the Impact of COVID19
Description: Join Centarui Health Solutions, Larry Roberts Vice President of Technology, as he moderates the CAHAM webinar hospital panel discussion with Gerilynn Sevenikar, Vice President Revenue Cycle, Sharp Healthcare, Rewa Cooper, IDS Administrative Director of Patient Access, PIH and Kathy Jankowski, Executive Director of Finance, Methodist Hospital of Southern California. The panel discussion will cover how patient access has adapted to COVID’s impact and lessons learned.
October 28, 2020 at 9:00 am
Topic: Beyond the Food Pantry – A Multifaceted Look at Social Determinants of Health
Presenter: Shanna Hanson, FHFMA, ACB , Manager of Business Knowledge - Centauri
Description: The landscape of healthcare has changed as the main causes of death and morbidity have changed. Social and economic factors have the largest impact on health status and outcomes – almost as much as health behaviors, clinical care and physical environment combined! This webinar will introduce you to numerous initiatives which are underway and go beyond the food pantry to address the socioeconomic challenges.
April 7, 2020 - 10:00 am
Topic: Work-From-Home Solutions for Healthcare Employees in Response to COVID-19
Presenters: Scott Overholt, Vyne Medical
Lynn Hildreth, Moffitt Cancer Center
October 15, 2020 - 12:00 pm
Topic: Pricing Transparency and Touchless Intake: Empowering Patients; Delivering Opportunity to Providers
Presenters: Change Healthcare
Natalie Lawrence, Director, Business Development, Connected Consumer Health
Description: Biological and regulatory issues have converged in 2020, creating action items for providers, particularly those in the patient access function. The CMS price transparency rule goes into effect January 1 and the impact of COVID-19 is ongoing, driving providers to look at new patient intake processes to help prevent contagious disease spread. But rather than approaching these issues as compliance burdens, providers can use these events as an opportunity. During this session, we'll review the CMS price transparency rule and what it means to your organization...and how you can leverage it to your benefit. We'll also look at how providers nationwide are implementing touchless processes and how technology can help enable touchless patient intake while helping your organization acquire new patients.
September 17, 2020 - 12:00 pm
Topic: Leadership Magic "Essentials that Drive Employee Satisfaction and Retention
Presenter: Jeff Johnson, Hawes Group
Description: This course is designed to help everyone...from the most skilled to the beginning manager and even a basic employee focus on the steps that will allow them to excel at leadership in their professional and personal lives while driving employee satisfaction and retention.